Officially my title at work is "Customer Service Representative". I'm not exactly sure what that actually means. I answer the phone, take orders from nurses for equipment, answer questions of Medicare patients who need something or do like something else. I file paperwork. I enter data. I sort the days orders and dispatch drivers to deliveries and pick ups. I embroider--if we need a little extra help. I also clean equipment when the pile gets too big. I vacuum the office, I clean the windows, and dust the displays.
A CSR them, it seems to me, is a person who does it all and plugs the holes until a further, more permanent solution can be put into action. Yep. Girl Friday.
I prefer the Katherine Hepburn reference better.
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